Voice Logger

Voice Logger (V Logger)

Voice logging or recording is the process of recording audio in a business situation. In a Call Center / BPO terms it is known as “agent monitoring” or “call logging”Voice logger is a digital multi-channel voice logging, call monitoring and call recording equipment.

• Voice Logger Features :

• 100% automatic call recording on both agent and trunk side.
• Multiple-format recording.
• Single unified resource to search and to listen voice logs.
• Search based on destination, source, time, date and duration of the file.
• Download recorded conversions remotely via a web browser.
• Strong security features to curb unauthorized access.
• Interoperable with existing PBX.
• Report generation tools.